Our story starts because a group of experienced entrepreneurs with experience in auto finance, financial services regulatory compliance, lending/leasing, and business operations came together to create a highly customer-focused auto refinance company, RefiJet. They recognized that to provide consumers with a variety of attractive refinance options, they needed to create a company that had the highest standards of regulatory compliance in order to attract multiple lenders.
The Mix of the Right Technology and the Right People
They knew they needed to use leading-edge systems that ensured seamless customer service and the highest levels of data security to ensure customer confidence. They had to hire a team of highly experienced managers who could build and lead a team of Financial Services Representatives, Funders, and Title Clerks to support fast, accurate, and professional processes. During 2015 and 2016, the executive team made those investments in compliance, technology, leadership, and staff.
Launching in October 2016, RefiJet immediately offered auto refinancing virtually nationwide and with multiple lending partners that could serve a wide variety of consumer credit profiles. Over time, as the Company proved its ability to provide superior customer service, data security, and regulatory compliance, additional bank, financial institution, and credit union lenders joined and existing lenders increased their loan volume. In turn, this resulted in RefiJet being able to serve even more consumers at all credit tiers.
Growth and Continuous Improvement
The Company has maintained a strong commitment to continuous improvement. A custom application process system and industry-leading call center technology have been implemented and all systems are regularly tested and updated to ensure top performance. The Executive Team is constantly evaluating ways to make the process more seamless, faster, and more convenient for consumers and its Lender partners.
Our Story… To be Continued
As the number of lenders has increased, RefiJet has grown from 4 to over 100 employees, with new Financial Service Representatives being added on a regular basis. The Company expects to continue its rapid growth rate well into the future. RefiJet prides itself on its high level of employee retention, the strong reviews it gets from its customers, and the continued support of its lender partners.