Improving “the customer experience” is the name of the game in business these days. Companies are falling all over each other to stand out from the competition, say, by offering shorter delivery times, hot deals, stellar customer service, and buying incentives. They are getting much better at seeing things from the customer’s point of view and that’s great for all of us! Auto refinancing is no different.
RefiJet, for example, does the work of researching refinancing options and comparing loan products to pinpoint the ones that best suit our customers’ needs and then guides them through the entire process. Everything—from the first glimpse of our website through the close of each deal, has been carefully considered to take the pain points out of the refinancing process.
The RefiJet website has just two simple intake forms—essentially capturing contact information and birth date—and then uses a “personal concierge” to walk customers through the loan process. By having a single source to represent multiple lenders, customers can avoid the tedious task of calling all over to gather information and compare refinancing options on their own.
When getting started with your auto refinancing, you will need to have a few documents on hand so the lender can verify your qualifications. To make things flow as smoothly as possible, it’s a good idea to start gathering this information:
- Proof of employment and income—recent pay stubs or the W-2 from a prior year. If you don’t have a single employer, you can use your 1099s or tax returns.
- Proof of residence—documents that confirm your physical address, such as a driver’s license, bank statement or utility bill.
- Proof of insurance—either an insurance ID card, policy document or other information that demonstrates coverage for your vehicle.
- Vehicle information—specific details about your car, including its year, make, model and VIN.
- Loan information—amount of your current loan pay-off amount.
You may also want to take a look at your credit report before submitting a refinancing application to make sure it is accurate. Everyone is entitled to review their credit report for free each year at each of the major credit bureaus—Experian, Equifax and Transunion—and draw their attention to any errors. You can be sure that any lender will be checking it carefully and the last thing you want is for them to make decisions on your credit when it looks worse than it really is!
With all your documents in hand, the process just flows from there. You can be busy at work or at home, knowing that someone else is out there looking after your best interests. And especially when it comes to your hard-earned money, it’s nice to know that someone has your back.